Serving Brantford for 30+ years
Your Privacy Matters
We are committed to protecting the privacy, accuracy, confidentiality, and security of your personal information.
Last updated: August 24, 2026
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Personal Computer Terminal ("PCT", "we", "us", or "our") is committed to maintaining the accuracy, confidentiality, and security of your personal information.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information provided to us through our website, contact forms, telephone communications, and in connection with our products and services.
Our privacy practices are intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
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We are responsible for maintaining and protecting personal information under our control.
We take reasonable steps to ensure that personal information is handled in accordance with this Privacy Policy and applicable privacy requirements.
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Depending on how you interact with us, we may collect personal information such as:
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First and last name
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Email address
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Telephone number
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Information about your computer or device
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Details about your repair or service request
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Information provided through contact forms
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Information necessary to provide requested products or services
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We collect, use, and disclose personal information only for purposes that are reasonable and appropriate for operating our business and providing our products and services.
This may include:
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Responding to questions and service requests
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Contacting you about a repair or service
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Providing computer repair and IT services
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Providing product information and quotations
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Processing orders or service requests
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Scheduling appointments or follow-ups
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Improving our website, services, and customer experience
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Meeting legal, regulatory, or business requirements
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Knowledge and consent are required for the collection, use, or disclosure of personal information except where otherwise required or permitted by law.
Providing personal information to us is generally your choice. However, choosing not to provide certain information may prevent us from being able to respond to your request or provide a requested product or service.
Where appropriate, consent may be provided directly through a form, email, telephone conversation, or other communication with us.
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We limit the collection of personal information to information that is reasonably necessary for the purposes identified in this Privacy Policy or otherwise communicated to you.
Personal information may be collected when you contact us, submit a service request, use our website, request a quotation, purchase a product, or otherwise interact with our business.
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Personal information will generally only be used or disclosed for the purposes for which it was collected, unless you provide additional consent or disclosure is required or permitted by law.
We may use trusted service providers where necessary to operate our website, communicate with customers, process requests, provide services, or maintain our business systems. Where appropriate, we take reasonable steps to ensure that personal information is handled securely.
Personal information will be retained only for as long as reasonably necessary to fulfill the purposes for which it was collected, to provide services, resolve disputes, maintain business records, or as required by law.
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We take reasonable steps to keep personal information accurate, complete, and up to date when it is used for purposes that require accuracy.
If you believe that information we hold about you is inaccurate or incomplete, you may contact us and request that it be corrected.
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We take reasonable administrative, technical, and physical precautions to protect personal information against loss, theft, unauthorized access, use, disclosure, copying, modification, or destruction.
The level of protection applied may depend on the sensitivity of the information and the circumstances in which it is collected or stored.
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We will make information about our privacy practices available through this Privacy Policy and other appropriate communications.
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Upon request, and subject to applicable legal requirements and exceptions, you may request information about the personal information we hold about you, how it is used, and how it has been disclosed.
You may also request that inaccurate or incomplete personal information be corrected.
Certain information may not be accessible where disclosure is restricted or prohibited by applicable law, including circumstances involving legal, security, privacy, or proprietary considerations.
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Our website may use cookies or similar technologies. Cookies are small files or pieces of information that may be stored on your device when you visit a website.
Cookies may be used to support website functionality, understand how visitors use the website, improve performance, or provide a more convenient browsing experience.
Most browsers allow you to control or disable cookies through their settings. Disabling certain cookies may affect some website functionality.
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If analytics or similar website measurement tools are used, they may collect information about how visitors interact with our website, such as pages visited, approximate usage information, browser information, and technical information.
Any third-party analytics provider used by the website may have its own privacy practices and policies.
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Our website may contain links to third-party websites and services, including external websites, social media platforms, mapping services, review platforms, payment providers, or other online services.
These third-party services are not governed by this Privacy Policy. We encourage you to review the privacy policies of third-party websites before providing them with personal information.
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Our website is intended for general audiences and is not specifically directed toward children.
We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.
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We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or applicable legal requirements.
When changes are made, the updated policy will be posted on this page and the "Last updated" date will be revised.
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If you have questions about this Privacy Policy, want to request access to your personal information, request a correction, or have a privacy-related concern, please contact us.
Privacy Contact
For questions, requests, or concerns regarding your personal information or this Privacy Policy, please contact us.
Personal Computer Terminal
info@pctbrantford.com(519) 752-1544Personal Computer Terminal, 340 Henry St Unit 6, Brantford, ON N3S 7V9